Payment Method

We accept all major debit/credit cards (excluding AMEX), cash and bank transfer payments.

Change of Details

You (the patient) are responsible for immediately informing the practice of any changes to your contact details. Failure to do so means we cannot provide you with essential information and updates.

Appointment Booking Fees: When booking an examination, hygiene or emergency appointment you will be asked for a non-refundable deposit of 100% of the appointment fee. This is required at the time of booking, or the appointment will be cancelled.  All other appointments require a deposit, usually 50% of the appointment cost although this depends on the treatment.  If you fail to attend an appointment any remaining fee will be required before booking future appointments. 

Appointment Cancellations and Late Arrivals

If your appointment time becomes inconvenient, we are happy to rearrange it if you provide a minimum of 2 full working days’ notice (note: for a Monday appointment this means being notified by the previous Thursday by the same time as your appointment). If you cannot reach a receptionist to alter the booking, please leave a telephone message or send an email as these record the time you contact the practice. This allows us to schedule a patient who may be in urgent need of care. We strive to accommodate our patients’ appointment needs and make every effort to stay on time for scheduled appointments.

We strive to accommodate our patients’ appointment needs and make every effort to keep scheduled appointments on time. To maintain this standard, if you arrive more than 10 minutes late for your appointment, you must reschedule. In this event, your deposit will be charged as a cancellation fee. 

Failure to provide two full working days’ advance notice or failure to attend a scheduled appointment will result in a cancellation fee. This fee can equate to £125 per half an hour of clinical time lost. If the appointment was for an emergency, consultation or examination the whole fee will be forfeited.

We are contactable via telephone, email, or WhatsApp to provide the details regarding your need to rearrange.

Cancelling your treatment

If you decide you no longer wish to accept planned treatment (but not yet delivered), you may cancel the appointment (with a minimum of two full working days’ notice). If you have paid for services not yet provided that do not involve a laboratory fee, we will either credit your account (this money can be used for future appointments) or refund the deposit paid to the account/cardholder it was paid from. If we do not receive a minimum of 2 full working days’ prior notice, we reserve the right to withhold a proportionate amount of money, based on the appointment length, to cover overheads: £125 per half hour.

If your treatment involves laboratory work and initial work has been carried out (e.g., crowns/bridges or a denture made), and the work has already been started or completed by the laboratory, a proportion of the fee taken at the preparation appointment will be kept to cover the laboratory invoice cost.

Refund Processing Time

Refunds will be processed within 14 days from the date we receive and confirm your written request.  To request a refund, please email us at info@mayfield-dental.co.uk.  All refunds will be issued via bank transfer only.  We cannot process refunds in cash, including payments originally made in cash.  For any bank transfer, you are responsible for providing your bank account details in writing.  We will not be responsible for checking or verifying those bank account details.   Please note we can only refund to an account in the same name as the person who paid for the original treatment.

Cancellation by Mayfield Dental

If, for any reason, Mayfield Dental cancels a course of treatment, we will make every reasonable effort to give the patient as much notice as possible. In the unlikely event that we cannot provide the course of treatment with an alternative provider, the practice’s maximum liability will be limited to a refund of the advance payment fee ONLY. Refunds will be made using the method by which the treatment booking was paid. We will not accept liability for any additional costs or losses incurred by a patient or organization that are claimed to have arisen through treatment cancellation. We reserve the right to vary arrangements for delivering a treatment plan and will make reasonable efforts to inform patients in advance in such cases.